1. Payment Terms
Payment is required before collection unless prior arrangements are in place.
All prices quoted exclude VAT, which will be applied at the current rate.
2. Acceptance of Proposal
Accepting our quotation, offer, proposal, contract or service agreement, you agree to these terms and conditions.
3. Waste Presentation and Responsibility
It is the waste producer’s responsibility to ensure the waste is legally suitable for transport; any required repackaging will incur additional charges.
Where applicable, all containers must be sealed, free of damage, and compliant with the Carriage of Dangerous Goods regulations, no running liquids.
All hazardous waste must be in appropriate UN-approved containers, liquids must be in bung top drums, or sealed plastic UN-approved containers/IBC with no leaks, powders and solids must be in clip top UN Approved drums.
Any IBC’s containing hazardous waste must be less than 7 years old.
It is the waste producers responsibility to provide the correct MSDS for all hazardous waste, as an incorrect identification will be deemed as NCR.
If for any reason SDS/MSDS(s) are sourced by Plastic Expert Ltd t/a Collect & Recycle, it is still the waste producers responsibility to ensure these are correct before collection takes place. Incorrect identification is deemed as NCR.
It is the waste producer’s responsibility to ensure the EWC codes are correct.
All Waste Electrical and Electronic Equipment (WEEE) presented for collection or disposal must comply with the following conditions:
Pre-treatment: WEEE (Waste Electrical and Electronic Equipment) must not be pre-treated prior to collection. This includes, but is not limited to, the removal of cables, compressors, metal parts, printed circuit boards (PCBs), or any other components or materials of value. Any WEEE identified as pre-treated may be rejected, or additional disposal charges may apply. Any uplift in disposal costs resulting from such pre-treatment shall be payable by the waste producer.
Contamination: All WEEE (Waste Electrical and Electronic Equipment) must be completely free from contamination. Contamination includes, but is not limited to, hazardous or biohazardous materials, liquids, oils, or any other substances that could present a risk to health, safety, or the environment. Contaminated WEEE may be refused or subject to additional charges.
4. Delays and Prevention
Plastic Expert Ltd t/a Collect & Recycle is not liable for delays caused by circumstances beyond its control.
5. Non-Conformance Resolution (NCR)
Non-conformance issues will be addressed within 21 days with the following options:
a. Waste processed with additional charges applied.
b. Waste returned to the producer with costs for storage, transport, and associated charges.
Producers have 3 working days to respond to NCR notifications.
Failure to respond will result in waste disposal as outlined in the NCR, with costs invoiced accordingly.
Is it the waste producers’ responsibility to ensure the correct type and quantity of waste is loaded for collection.
6. Waste Hierarchy and Reclassification
Plastic Expert Ltd t/a Collect & Recycle applies the waste hierarchy (reduce, reuse, recycle).
Waste may be reclassified as an asset for alternative up-cycling/re-use unless directed otherwise by the client.
Items, products and goods collected with a production collection note will not be classified as waste. It is possible for these to be re-purposed, therefore a waste transfer or consignment note will not be issued.
7. Data Destruction
Customers must erase all personal and confidential data from electronic storage devices before collection.
8. Changes to Technical Information
Any changes to supplied technical information may affect costs and be treated as NCR.
9. Documentation and Certification
All statutory paperwork will be completed accurately.
Part E documentation will be provided within 12 weeks of collection, and certificates of destruction will follow item destruction (where applicable).
If a certificate of Destruction is required, this must be stated prior to the collection. These cannot be obtained retrospectively.
If a specific breakdown on multiple different waste streams is required by weight, this must be requested prior to the collection. These cannot be obtained retrospectively.
10. Additional Waste and New Streams
Only listed waste will be collected. Any additional waste must be reported in advance.
11. Cancellations and Waiting Charges
Cancellation within 48 hours of collection will incur a charge equal to the transport rate.
Same-day cancellations will incur double the transport rate.
Waiting charges of £95 plus VAT per hour apply after two hours on-site.
12. Rebates and Non-Collection
For rebateable products, non-collection charges include reversed rebates and additional penalties.
13. Contact Restrictions
The customer must not contact disposal sites directly or engage third parties to acquire service-related information. Breaches may result in penalties.
14. Invoicing and Queries
Invoices will be issued within two working days of project completion.
Customers have seven days to raise queries in writing via: finance@plasticexpert.co.uk.
15. Weight Confirmation
Final invoiced weight will be based on the disposal site’s weight ticket. The total weight of waste disposed of includes the weight of all packaging material, including but not limited to drums, boxes, IBCs and pallets.
Customers are advised to weigh waste beforehand if unsure.
By proceeding with the order, you agree to the above terms and conditions without prejudice.